EFFECTIVE DATE: July 2017
Information We Collect
We collect information about you directly from you and automatically through your use of our Services. We may combine information collected from or about you from these various sources.
Information You Provide to Us Directly. We may collect information about you directly from you. For example, if you make a purchase through our Site, we will collect your name, email address, billing address, phone number, and payment card information. We will also collect any other information that you provide to us through our Services, such as your email address if you sign up for Encounter updates, responses to any surveys we may conduct through our Site, or information you provide to us if you email us.
Information We Collect Automatically. We automatically collect information about you through your use of our Services, including, without limitation: Internet protocol (IP) address; browser type, domain name, access dates and times, referring website, page views, and device identification information. We may combine this information with other information that we have collected about you. Please see the Cookies and Other Tracking Mechanisms section below for more information.
How We Use Your Information
We may use your information, including your personal information, for the following purposes:
Providing and Improving Our Services. To provide and maintain our Services and the Experience; to improve our Services and the Experience; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
Marketing and Communications. To communicate with you, including to send you updates about our Services and the Experience; to respond to your inquiries and complaints; to provide you with news and newsletters, special offers, promotions, and other information we think may interest you; and for other informational, marketing, or promotional purposes. Our communications with you may include communications via email. Please see our section regarding Your Choices for more information about how to change your communications preferences.
Research and Analytics. To analyze how you interact with our Services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes.
Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a governmental authority.
How We Disclose Your Information
We may share your information, including personal information, as follows:
Service Providers. We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to help process ticket purchases or credit card payments.
Business Transfers. We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.
Legal Compliance. We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a government official.
Other Third Parties with Your Consent. We may disclose your information to other third parties if you provided us with your consent to do so. Please note that such third parties may use your information in order to provide you with offers, products, promotions, and services related to their activities or for any other purposes you consent to.
Aggregate and De-Identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.
Cookies and Other Tracking Mechanisms
Cookies. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services while others are used to allow us to track your activities while using our Services. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You can also learn more by visiting www.allaboutcookies.org, which provides additional information on cookies and how to block them. Users of our Services who disable cookies will be able to browse certain areas of the Services but some features may not function.
Clear GIFs, pixel tags, and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs, or pixel tags) in connection with our Services to, among other things, track the activities users of our Services, help us manage content, and compile statistics about usage of our Services. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Do Not Track Disclosure
Currently, our Services do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in the Cookies and Other Tracking Mechanisms section above (e.g., by disabling cookies). You also may opt out of interest-based advertising by following the instructions in the Interest-Based Advertising section below.
We may use third parties such as network advertisers to serve advertisements on our Services and on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested.
Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
We have taken steps to protect the personal information we collect. However, despite our best efforts, no data security measures can fully guarantee security. You should take steps to protect against unauthorized access to your account credentials and devices by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private.
Opting out of Marketing Communications. We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still email your about your account or any Services you have requested or received from us.
Your California Privacy Rights
If you are a California resident you may request from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at the contact information provided below. In your request, please attest to the fact that you are a California resident and provide a current California address for your response.
Our Services are not targeted to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems. If you are a child under 13, please do not submit any personal information to us without the express consent and participation of your parents or legal guardians.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please email us at email@example.com.